1xwin Privacy Policy

This Privacy Policy ("Policy") describes how 1xwin ("1xwin," "we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "Player") who access or use the 1xwin website, mobile platform, and related services (collectively, the "Platform"). This Policy is incorporated by reference into the 1xwin Terms and Conditions.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

1. Introduction and Data Controller

1.1 1xwin operates the Platform and acts as the data controller in respect of the personal data collected from players based in the Philippines. As data controller, 1xwin determines the purposes and means of processing your personal data.

1.2 This Policy applies to all personal data collected through the Platform, including data collected during registration, account use, customer support interactions, and marketing communications.

1.3 1xwin is committed to complying with applicable data protection laws, including the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

2. Personal Data We Collect

1xwin collects the following categories of personal data:

2.1 Identity and Contact Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Email address;
• Mobile phone number.

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., PhilSys national ID, passport, driver's license);
• Selfie or facial image for identity verification purposes;
• Proof of address documents where required.

2.3 Financial Data

• Payment method details (e.g., GCash account reference, PayMaya account reference, BPI, BDO, or Metrobank account details);
• Transaction history, including deposits, withdrawals, and wagers;
• Account balance information.

2.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration and login timestamps;
• Pages visited and features used on the Platform;
• Game history and betting activity.

2.5 Communications Data

• Records of communications with 1xwin customer support;
• Feedback and survey responses;
• Marketing preferences and opt-in/opt-out records.

3. How We Collect Your Data

3.1 Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.

3.2 Automatically: Through cookies, web beacons, and similar tracking technologies when you access and use the Platform. See Section 7 (Cookies) for more details.

3.3 From third parties: From identity verification service providers, payment processors, and fraud prevention services where necessary to verify your identity or process transactions.

4. How We Use Your Personal Data

1xwin uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your 1xwin account;
• Identity verification: To verify your identity and age (21+) in compliance with applicable regulations;
• Transaction processing: To process deposits, withdrawals, and wagers via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods;
• Customer support: To respond to your inquiries and resolve disputes;
• Platform improvement: To analyze usage patterns and improve the Platform's features and performance;
• Marketing communications: To send you promotional offers, bonuses, and updates where you have consented to receive such communications;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Legal compliance: To comply with applicable laws, regulations, and requests from competent authorities.

5. Legal Basis for Processing

5.1 Contractual necessity: Processing required to perform our contract with you, including account management, transaction processing, and customer support.

5.2 Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.

5.3 Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights and interests.

5.4 Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

6.1 1xwin does not sell, rent, or trade your personal data to third-party marketers.

6.2 We may share your personal data with the following categories of recipients where necessary:

• Identity verification providers: To verify your identity and age as required by applicable regulations;
• Payment processors: Including GCash, PayMaya, BPI, BDO, and Metrobank, to process your financial transactions;
• Fraud prevention services: To detect and prevent fraudulent activity on the Platform;
• IT and hosting providers: Who provide infrastructure and technical services necessary to operate the Platform;
• Legal and regulatory authorities: Where required by law, court order, or regulatory requirement, including the National Privacy Commission of the Philippines.

6.3 All third-party service providers who process personal data on behalf of 1xwin are required to implement appropriate technical and organizational security measures and to process data only in accordance with our instructions.

7. Cookies and Tracking Technologies

7.1 1xwin uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

7.2 We use the following types of cookies:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to understand how players use the Platform, which pages are most visited, and where improvements can be made.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications.

7.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

8. Data Retention

8.1 1xwin retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. In general:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations;
• Identity verification documents are retained for the period required by applicable KYC regulations;
• Customer support communications are retained for three (3) years;
• Marketing preference records are retained until you withdraw consent or request deletion.

8.2 Where retention is no longer required by law or legitimate business need, 1xwin will securely delete or anonymize your personal data.

9. Data Security

9.1 1xwin implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of sensitive personal and financial data;
• Strict access controls limiting data access to authorized personnel only;
• Regular security audits and vulnerability assessments;
• Two-factor authentication options for player accounts.

9.2 While 1xwin takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 1xwin will notify you and the relevant authorities as required by applicable law.

10. Your Data Protection Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in respect of your personal data:

• Right to be informed: The right to know how your personal data is being collected and processed;
• Right of access: The right to request a copy of the personal data 1xwin holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact 1xwin customer support. We will respond to your request within the timeframe required by applicable law.

11. Children's Privacy

11.1 The 1xwin Platform is strictly intended for persons who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21.

11.2 If 1xwin becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on the Platform, please contact our support team immediately.

12. International Data Transfers

12.1 1xwin primarily processes personal data within the Philippines. Where data is transferred to service providers located outside the Philippines, 1xwin ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection law.

12.2 Such safeguards may include contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law.

13. Changes to This Privacy Policy

13.1 1xwin reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.

13.2 The date at the top of this Policy indicates when it was last updated. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 1xwin Data Privacy team via our customer support channel. Our support team is available from 8AM to 12MN Philippine Standard Time (PHT).

Email: [email protected]

Please do not include sensitive personal information such as passwords or full payment details in your email correspondence.